Rules of Play

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We kindly ask you to follow our simple rules to ensure that everyone has a safe and enjoyable visit with us!

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Supernova Stay & Play does not accept responsibility for the supervision of children within the premises, therefore all children must be supervised by a responsible adult/guardian (aged 18+) at all times.
 

Shoes are to be removed before entering the play area and socks must be worn by children/adults at all times. Socks are available to purchase if required.
 

No food, drinks or chewing gum should be taken into the play areas.
 

Please use the designated pram park by the entrance for all prams/ buggies.
 

Play is restricted to a 90 minute allocated play session with the last 5 minutes at the end used for getting your belongings together to promptly leave the premises so we can clean and reset ready for the next session.
 

Customers who are unwell must not visit the play centre for 48 hours (or until no longer contagious in the case of chickenpox, hand foot and mouth, covid 19 and other such infections), to prevent the spread of infection. We can transfer your session to a date of your choice if a minimum of 24 hours is given.
 

Fighting, bullying and abusive language will not be tolerated. Guilty parties may be asked to leave without a refund.
 

For health and safety reasons, in the unlikely event of an accident or injury occurring, please immediately report it to a member of staff.
 

Upon leaving the building please ensure that any property belonging to Supernova Stay & Play is left behind.
 

Supernova Stay & Play cannot be held liable for any loss or damage to personal property during your visit.
 

Sessions are non-refundable. 24 hours notice is required for session transfers.
 

Smoking is not permitted on the site, including the use of e-cigarettes.
 

No pets or animals are permitted except for assistance animals.