our privacy policy

First things first – your privacy is important to us. That might be the kind of thing all these notices say, but we mean it. You place your trust in us by using our services and we value that trust. That means we’re committed to protecting and safeguarding any personal data you give us. We act in our customers’ best interest and we are transparent about the processing of your personal data.

Supernova Stay & Play takes all necessary measures to ensure confidentiality of information, both paper and electronic, required for the operation of our business. We will act responsibly and with due care when handling personal data. Supernova Stay & Play uses online booking services through wix.com and also other online platforms such as social media. We’d like to point out that all the information you are about to read, generally applies to all of these platforms.

We might amend the Privacy Statement from time to time, so we recommend you visit this page occasionally to make sure you know where you stand. If we make any changes to the Privacy Policy that will have an impact on you, we’ll notify you of these changes before the new activities begin.

If you disagree with this Privacy Policy, you should discontinue using our services.

What Information Do We Collect?
We may collect, use, store and transfer different kinds of personal data about you. These are as follows:

Your identity includes information such as title, first name, last name, date of birth and other identifiers that you may have provided at some time.

Your contact information includes information such as billing address, delivery address, email address, telephone numbers and any other information you have given to us for the purpose of communication

Your financial data includes information such as your bank account and payment card details.

Transaction data includes details about payments or communications to and from you and information about services you have purchased from us.

Technical data includes your internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.

Your profile includes information such as your email address and password and orders made by you.

Marketing data includes your preferences in receiving marketing from us; communication preferences; responses and actions in relation to your use of our services.

We may aggregate anonymous data such as statistical or demographic data for any purpose. Anonymous data is data that does not identify you as an individual. Aggregated data may be derived from your personal data but is not considered personal information in law because it does not reveal your identity. For example, we may aggregate profile data to assess interest in a service.

However, if we combine or connect aggregated data with your personal information so that it can identify you in any way, we treat the combined data as personal information and it will be used in accordance with this privacy notice.

How do we collect this information?

We receive information about you when you use our website, complete forms on our website, if you contact us by phone, email or otherwise in respect of any of our services or during the purchasing of any such product.

If you provide us with personal data about a 3rd party, you are agreeing that you have obtained the express consent from the 3rd party for the disclosure and use of their personal data.

Your personal data may be automatically collected when you use our services or site, including but not limited to, your IP address, device-specific information, server logs, device event information and general location information.

Why Do We Collect This Information?

To provide you with services;
To comply with any contractual agreements we have with you;
To help us identify you and any previous transactions you may have had with us;
To enable us to review, develop and improve the website and services;
To provide customer care, including responding to you if you contact us with a query;
To detect fraud and to make sure what you have told us is correct;
To carry out marketing and statistical analysis;
To notify you about changes to our website and services;
To provide you with information about services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes; and
To inform you of service and price changes.

How do we store, use, share and disclose your personal information?

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

All data you provide to us is stored on our secured servers within the UK. In some circumstances, your information may be transferred to and stored in a country outside the EEA in relation to provision of the services. The laws in these countries may not provide you with the same protection as in the EEA; however, any 3rd party referred to above outside of the EEA has agreed to abide by European Data Protection laws in respect of the transfer of your data, processing and storage of any personal data. By giving your data to us, you consent to its transfer and storage. However, we will ensure that reasonable steps are taken to protect your data in accordance with this privacy policy.

Whilst measures such as encryption are in place and we use strict procedures and security features to prevent unauthorised access, the transfer of data via the internet can never be fully guaranteed. Therefore all data you transfer to this site is at your own risk. Any sensitive data is encrypted and protected.

Supernova Stay & Play is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers

How long do we keep your information?
Customer records are kept for 3 years following the date of your last booking with us. You have a right to be forgotten and can contact us at any time to request that your data be removed from our systems.

CCTV is deleted after 7 days, unless required by law or for insurance purposes to be downloaded and retained as evidence.

CCTV
For the safety and security of our visitors we have CCTV cameras in operation 24hrs a day. CCTV monitoring on our premises is for security and training purposes only and is limited to uses that do not violate the individual’s reasonable expectation to privacy. We will not disclose to any third party, footage of our visitors unless required by law or for insurance purposes.

Accessing And Correcting Your Personal Information
You can write to us at any time to get a copy of the personal information we hold about you. If you believe we’re holding inaccurate information about you, please contact us via email on hello@supernovastayandplay.co.uk

Use of Cookies
Supernova Stay & Play is committed to continually improving its user experience for visitors and customers visiting our websites, including through the use of cookies.

A cookie is a small text file sent by a web server to be stored on a web browser, so that it can later be read back from that browser the next time a unique visitor returns to that web server. This is useful as it allows the browser to remember specific information about visitors, this may include such information as their IP address, location of their last visit, the time spent on the websites, the site they last came from and visit next, and the web browser version and operating system that the visitor is using. This information is used to analyse trends, audit traffic levels and give Supernova Stay & Play useful statistical information on all visitors so that we can improve the website experience now and in the future.

Cookies set up by Supernova Stay & Play are only accessible by us and our website provider and not by anyone else. The exception to this is when server log data is provided to legal entities.

If you have any questions about this Privacy Policy, you can contact us:

By email: hello@supernovastayandplay.co.uk
By visiting our website: https://www.supernovastayandplay.co.uk/